Política de envío

Multiple Orders

If you place multiple orders from the same shop update/collection and would like me to merge them, please add a note to your order. For larger shop updates/pre-orders, multiple orders will all be merged (unless they have a different delivery address), but a note is still very helpful for me to ensure I do not miss it when I manually go through all of the orders.

If you want to place an additional order of just notions, to combine with your first order, you can use code ADDON for free shipping for this order. This only applies if there is an existing order to merge it with. If there is not, you will be invoiced for the shipping.

If the first order has already shipped, unfortunately there is nothing I can do to combine them. If you place more than two orders, I can merge those too! However, will no longer be holding orders to ship with future orders. I just don't have the space to do so.

Shipping refunds—if you place multiple orders or if there is so weird website overcharge, I will issue any shipping overages over $10CAD as a refund, and over $25 as a store credit. All shipping overages will be refunded/credited after your combined order has shipped. Also because I manually refund overages, this means I have to manually convert all shipping rates for each order to calculate your overage credit, so it would be helpful for me if you pay in CAD when doing this. (Note: There is no timeline for shipping credits. As it is very time consuming for me to manually do, it will happen whenever I have time to get to it.) Thank you!

Shipping

All packages are sent via Canada Post using our post-consumer recycled material mailers and tissue. Typically, in-stock packages will ship out within 2-5 business days of when you place your order. If your order is placed during a larger in-stock update, it will ship within 5-8 business days. This is in addition to the shipping timeframe you see at checkout. The cost of shipping is non-refundable.

If you are local to the Calgary area, use code YYCFREE for free Local Pickup in the Northwest. I will contact you once your order is ready to set up a pickup time. If you will be visiting the area and would like to take advantage of this, please let me know when you will be here in a note at checkout.

Please note these shipping timeframes are subject to change based in your location and other factors. Sometimes they arrive sooner, sometimes (like during the holidays) it may take longer. The delivery estimate you see at checkout will be the most accurate (once it has been dropped off at the post office). Unfortunately, once the package leaves my hands, it is out of my control.

US Shipping Options (Delivery estimates from Canada Post website--may vary)
Tracked Packet USA - 4-7 business days
Expedited Parcel USA - 4-7 business days
Xpresspost USA - 2-3 business days, on-time delivery guarantee 

International (non-US) Shipping Options (Delivery estimates from Canada Post website--may vary)
Tracked Packet - 6-10 business days
Xpresspost International - 4-7 business days, on-time delivery guarantee
Priority Worldwide - 2-3 business days, on-time delivery guarantee

*Please note: Delivery estimates are once your parcel has reached the post office. This is in addition to the time it take for me to dye (if applicable) and pack your order.

As this is a small business, I am not responsible for, and sadly cannot replace, lost or damaged packages. This includes packages sent to the wrong address—I ship to the address provided so please ensure it is correct when you place your order.

If your package was refused or deemed “undeliverable”, you will receive a refund, less shipping and an 8% restocking fee, for your order as soon as I receive the package.

EU

Sadly, due to the new EU General Product Safety Regulation (GPSR) we can no longer ship to the EU. While there are no safety concerns with our products, we cannot take on the additional expense at this time. Thank you for your understanding.

Customs, Duty, VAT, etc.

Customers are responsible for all customs, duty, import taxes, and other fees associated with importing products into their country from Canada. Please note it is illegal for me to mark a package as a gift for customs, so I cannot do this for you to avoid any fees. Consult your local postal authorities for the relevant regulations.