Política de envío

Multiple Orders

If you place multiple orders and would like me to merge them, please add a note to your order. If the first order has already shipped, unfortunately there is nothing I can do to combine them. If you place more than two orders, I can merge those too!

Shipping overages—if you place multiple orders or if there is so weird website overcharge, I will refund any shipping overages over $4CAD. If it is less than that, and I can upgrade to the next shipping level, I will do so. All shipping overages will be refunded once your combined order has shipped. If you have placed several orders, you may receive multiple refund payments, as Shopify will only allow me to refund the amount of shipping paid on each order. For larger shop updates, multiple orders will all be merged (unless they have a different delivery address), but a note is still very helpful for me to ensure I do not miss it when I manually go through all of the orders.

Shipping

All packages are sent via Canada Post using our post-consumer recycled material mailers and tissue. Typically, in-stock packages will ship out within 2-5 business days of when you place your order. This is in addition to the shipping timeframe you see at checkout. The cost of shipping is non-refundable.

If you are local to the Calgary area, use code YYCFREE for Local Pickup in the Northwest. If you are in the Edmonton area, you can use code YEGFREE for Local Pickup at my hubby's office Providence NUCCA Clinic. I will contact you once your order is ready to set up a pickup time.

Please note these shipping timeframes are subject to change based in your location and other factors. Sometimes they arrive sooner, sometimes (like during the holidays) it may take longer. The delivery estimate you see at checkout will be the most accurate (once it has been dropped off at the post office). Unfortunately, once the package leaves my hands, it is out of my control.

US Shipping Options (Delivery estimates from Canada Post website--may vary)
Tracked Packet USA - 4-7 business days
Expedited Parcel USA - 4-7 business days
Xpresspost USA - 2-3 business days, on-time delivery guarantee 

If you are overseas, I have removed the non-tracked shipping options. There seem to be some package delay issues as of late so this will be extra helpful for you.

International (non-US) Shipping Options (Delivery estimates from Canada Post website--may vary)
Tracked Packet - 6-10 business days
Xpresspost International - 4-7 business days, on-time delivery guarantee
Priority Worldwide - 2-3 business days, on-time delivery guarantee

*Please note: Delivery estimates are once your parcel has reached the post office. This is in addition to the time it take for me to dye (if applicable) and pack your order.

As this is a small business, I am not responsible for, and sadly cannot replace, lost or damaged packages. This includes packages sent to the wrong address—I ship to the address provided so please ensure it is correct when you place your order.

If your package was refused or deemed “undeliverable”, you will receive a refund, less shipping and a 7% restocking fee, for your order as soon as I receive the package.

Customs, Duty, VAT, etc.

Customers are responsible for all customs, duty, import taxes, and other fees associated with importing products into their country from Canada. Please note it is illegal for me to mark a package as a gift for customs, so I cannot do this for you to avoid any fees. Consult your local postal authorities for the relevant regulations.